Right of withdrawal

You have the right to cancel your order within 15 calendar days without needing to justify your decision.

This right is subject to the legal exceptions established in article 103 of the General Law for the Defense of Consumers and Users (LGDCU) and the European Directive 2011/83/EU.

The period is counted from the date you receive the goods or when a third party designated by you, other than the carrier, takes physical possession of the products.

To exercise your right, you must inform us of your decision by an unequivocal statement sent to info@giebelle.com or +34 610 20 31 60 (Whatsapp). We will confirm receipt of your request.

 

Refund

We will refund you within a maximum of 30 days from when we receive the items and verify that they meet the established conditions. We will use the same payment method used for the purchase and you will not incur any costs for the refund.

General conditions for returns

General products (excluding swimwear):

For a return to be accepted, the products must:

• Have been purchased within the last 15 days.

• Be unused, clean, and in perfect condition.

• Keep their original packaging and any hang tags.

We reserve the right to reject any return that does not meet these requirements or that is received late.

🚫 SPECIFIC EXCLUSION - Swimwear and bikinis

🔧 ONLY EXCEPTIONS for swimwear

We will only accept returns of swimwear in the following exceptional cases:

1. Obvious manufacturing defect (broken seams, defective material, etc.)

2. Shipping error (model, size, or color different from requested)

3. Damage during transport (product damaged upon receipt)

Procedure for exceptions:

• Immediate contact: maximum 48 hours from receipt

• Photographic documentation of the defect/error is mandatory

• Product with intact sanitary protection (not removed)

• Giebelle will cover all management and shipping costs

Return of goods

For products NOT excluded from the right of withdrawal, you are responsible for the cost and risk of sending the goods back to us. You must send them to:

Carrer dels Cellers, nº 179, 08205 Sabadell (Barcelona), Spain

After shipping, send us an email to info@giebelle.com or +34 610 20 31 60 (Whatsapp) with your order number, full name, and tracking number.

We are not responsible for goods damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable service.

We cannot issue refunds without physical receipt of the products or proof of delivery.

Please note that the original shipping costs of the order are non-refundable (except when the error is attributable to Giebelle).

⚖️ Legal basis and applicable regulations

This return policy is based on:

• General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007)

• Directive 2011/83/EU of the European Parliament on consumer rights

• EU Regulation 2016/679 (GDPR) for personal data protection

📞 Contact

If you have any questions about our return and refund policy, write to us at info@giebelle.com or +34 610 20 31 60 (Whatsapp).

Last updated: 24/05/2025